FREQUENTLY ASKED QUESTIONS

How does The Yishuv subscription work?


Join The Yishuv for access to the very best, sustainably-sourced products made exclusively in Israel, delivered directly to your doorstep. Our subscription-based membership brings Israel’s freshest meat, produce, cooking essentials, baked goods, beverages, seasonal exclusives and more from the family farms and Kosher kitchens which lovingly produce them directly to your home for you and your family to love! Get access to products not available in stores and customize your subscription for a household of any size. Our once-monthly delivery of your favorite items is convenient, courteous and complimentary. Check back for new subscriptions and exclusive holiday offers to discover the best Israel has to offer! The Yishuv offers a one month trial subscription as well as three and six month subscriptions for our products. Our current subscriptions are one time payment only, you will not be billed month-to-month. Currently, the Yishuv only accepts payment via Paypal. Click here to visit The Yishuv Shop and learn more or sign up today!




Shipping & Delivery


We are working hard to expand our service areas across Israel, but currently The Yishuv delivers to any location within 100 km of Jerusalem and Tel Aviv. Currently, The Yishuv offers a once-monthly home delivery service. Orders received by the 30th of the month will be delivered the third week of the following month. You will receive a confirmation of your delivery day 3-5 days before, as well as a friendly reminder on delivery day. Our home delivery is always convenient, courteous and complimentary. Click here to visit The Yishuv Shop and sign up for your home delivery subscription today.




Returns & Refunds


The Yishuv has a strict no return policy. However, if you delivery does meet our standards, we want to make it right, and will provide you with a credit of equal value, applicable towards your next subscription. Click here to notify us about any issues with your order. Include your name, phone number, description of the problem and, if possible, attach a picture of the item. We apologize for any inconvenience we may have caused, and look forward to continuing to provide you with the best kosher, organic, and sustainably sourced products from across Israel, delivered directly to your doorstep.




Terms & Conditions


Last updated: January 17, 2021 Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.theyishuv.com website and the mobile application (the "Service") operated by The Yishuv. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. Purchases If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, phone number and address. Subscriptions Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance and/or on a recurring basis. Content Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). Links To Other Web Sites Our Service may contain links to third-party web sites or services that are not owned or controlled by The Yishuv. The Yishuv has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that The Yishuv shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services. Changes We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. Contact Us If you have any questions about these Terms, please contact us.




How does The Yishuv source its products?


The Yishuv is more than just a farm-to-table, home-delivery service. It’s a collective, a congregation, a community of like-minded individuals committed to a sustainable lifestyle and the future of Israel. In sourcing our products, we travel all across Israel - from its highest peaks to its low-lying valleys, from its lush forests to its shimmering shorelines, from its dry deserts to its snow-capped mountains - in search of individuals, families, and communities committed to our same values and principles ( click here to learn more about our mission). It is in their homes, and on their farms, where we discover the very best Kosher, organic, and sustainably sourced products - always made exclusively in Israel. The Israelis behind The Yishuv are diverse and dynamic. But they are all dedicated to strengthening our circular economy, supporting sustainable agricultural practices, and supplying the very products Israel has to offer - delivered directly to your doorstep. Click here to visit The Yishuv Shop and subscribe to support our growing community today. If you are interested in selling your products through The Yishuv, click here to fill out our application form.




How can I sell my sustainably-sourced products on The Yishuv?


Here at The Yishuv, we are dedicated to finding the very best, sustainably-sourced products from across Israel's diverse peripheral, farm, and agricultural-based communities, and connecting them with our burgeoning urban centers. Learn more about our mission here. If you are a local farmer, rancher, fisherman, baker, bee-keeper, cow-milker, cheese-maker, vintner, or if you produce another Kosher, organic and sustainably-sourced product made exclusively in Israel then we want to hear from you! Being a part of The Yishuv provides our partnering vendors with a unique market advantage including: access to Israel's urban centers; a subscription-based clientele; curated marketing materials; ecotourism opportunities; and a highly professional team of passionate and dedicated entrepreneurs with decades of experience in branding, packaging, sales, technology, logistics, agriculture, conservation, and social impact. A percentage of the proceeds from all our sales funds eco-friendly social impact projects which support the suppliers (like you!) and communities that our products are sourced from. To get started, fill out our application form and a member of our team will get back to you.




Can I cancel my subscription to The Yishuv?


We take great pride in welcoming and satisfying all the members of The Yishuv, and we would hate to see you go! But in the unlikely case you need to cancel your subscription we will accommodate your request. To cancel your active subscription and be refunded for your upcoming deliveries, The Yishuv must be notified before the 30th of the month. Click here to email The Yishuv about cancelling your subscription. Please include your full name, phone number, and the subscription you wish to cancel, and we will get back to you as soon as possible.




Can I visit The Yishuv farms where my products come from?


Nothing tastes better than knowing where your food comes from. Whether its picking cherries in the Golan Heights or harvesting the grapes of your favorite vineyard in Judea, something special happens when we enjoy the fruits of our labor. And when we know the people behind our favorite products, we can trust in receiving the highest quality, for the best prices, every time.
The Yishuv ecotourism project works with our members to plan a family-friendly adventure to visit our participating farms, or volunteer with our ongoing Yishuv Impact projects. Meet the people behind your subscription, or sign up to assist the communities we source our products from.
The Yishuv offers year-round and seasonal adventures or volunteer initiatives. Reconnect to the Land of Israel and discover the best people, products and places that the Jewish state has to offer. Click here to learn more or get started on planning your first adventure on The Yishuv today!




Privacy Policy


Last updated: January 17, 2021 The Yishuv operates http://www.theyishuv.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Information Collection And Use While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information"). Log Data Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this data. Communications We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that you may opt out of. Cookies Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. Security The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Changes To This Privacy Policy This Privacy Policy is effective as of January 17th, 2021 and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website. Contact Us If you have any questions about this Privacy Policy, please contact us.




Where does The Yishuv deliver to?


We are working hard to expand our service areas across Israel, but currently The Yishuv delivers to any location within 100 km of Jerusalem or 100 km from Tel Aviv. If you are interested in a specific Yishuv subscription, but live outside our service area, we want to know... and to see if we can accommodate your order! Click here to reach out to The Yishuv and let us know where you live, what products you want to subscribe to, and the best way to get in touch.




Are The Yishuv products Kosher?


All our sustainably-sourced products are certified Kosher and their respective certificates can be found on their product page. Click on "Yishuv Industries" in the menu bar at the top of the page for a full listing of all our available products or click here to visit The Yishuv Shop and sign up today!




How does my purchase from The Yishuv support Israel?


Here on The Yishuv, we care as deeply about the People of Israel as we do the Land of Israel. That's why a percentage of the proceeds from all Yishuv Industries are invested into eco-friendly social impact projects supporting the communities our products are sourced from. Our mission is to provide members of The Yishuv with the very best sustainably-sourced products Israel has to offer, while ensuring these products - and the communities which produce them - can continue to thrive for generations to come. And our unique subscription-based model provides members of The Yishuv with an opportunity to meaningfully engage with Israel’s small family farm and agricultural-based communities by investing in the very best people, and the very best products Israel has to offer. Together, we can create a stronger, more sustainable, and increasingly self-sufficient Israeli state. Click here to learn about Yishuv Impact, or click here to visit The Yishuv Shop and start making a difference today!





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